Cancelation & Refund Policy
Here's what you need to know.
Can I reschedule a session?
You may reschedule your session up to 12 hours before the session start time using the on-line client portal or via email. Typically, you cannot reschedule less than 12 hours before the session start time and no credits or refunds are given for no-shows. However, if you have an emergency please reach out via email. While nothing is guaranteed, I will do my best to accommodate a reschedule in the case of a genuine emergency.
What happens if I accidentally forget about a session and don't show up?
Typically, no refunds or credits are given for no-shows. However, while nothing is guaranteed, I will do my best to accommodate a reschedule in the case of a genuine emergency.
Can I get a refund if I am not satisfied with the coaching?
The availability of refunds is based on the type of session/package.
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Strength Assessment: Because a license to the Clifton Leadership Strength Assessment is purchased on your behalf as soon as you sign up for the package, no refunds are available for this package.
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Coaching Sprint and 4-Session Package: If you have a change of heart within 2 weeks of purchasing your package or before the start your second coaching session in the package (whichever happens first), you may request a refund of the package cost minus a $150 processing feel. After two weeks of purchasing the package or after the start your second coaching session (whichever happens first), the entire cost of the package becomes non-refundable. Requests for refunds must be received in witting via email.
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Single coaching sessions purchased outside of a package: Individual sessions purchased outside of a package are non-refundable.
How long do I have to use my coaching sessions before they expire?
The expiration date of your sessions depends on the type of session/package.
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Strength Assessment: The on-line Clifton Leadership Strength Assessment and the corresponding coaching session must both be completed within 60 days of purchase.
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Coaching Sprint and 4-Session Package: All coaching sessions in these packages much be completed within 120 days of purchase.
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Single coaching session purchased outside of a package: Individual sessions purchased outside of a package much be completed within 60 days of purchase.
While we aspire to send frequent reminders of sessions that are pending expiration, it is ultimately your responsibility to schedule and show up of for your sessions before the expiration date.​
“The measure of intelligence is the ability to change”